Tenant and Landlord Resources

ECHO Housing is Concord's tenant and landlord service provider. For additional information on any of Concord's tenant and landlord programs and policies, please contact ECHO Housing at 1-925-732-3919 or contact@echofairhousing.org.

The City has developed a legislative flyer that summarizes recently released residential eviction and rent increase regulations for those affected by the COVID-19 pandemic. The English/Spanish flyer includes information regarding COVID-19 related tenant protections. Also available is the COVID-19 Declaration of Hardship,  which tenants must provide to their landlord in order to be protected under the State legislation. The City has also developed a flyer that provides information on Concord’s Residential Tenant Protection Program and relocation payment requirements.

A Spanish translation will be available shortly. 


Additional CA COVID19 Rent Relief Available to Income Eligible Households

Contra Costa County has partnered with the State of California to develop a Countywide Emergency Rental Assistance Program (ERAP) pursuant to Assembly Bill 832. For more information on AB 832, please click on the State Legislation tab below. Income eligible households who need financial assistance for unpaid rent and utilities may apply for help through the CA COVID‐19 Rent Relief program.  Tenants may apply directly or landlords may apply on behalf of their tenants.

If you are a tenant or a landlord whose tenants have experienced a financial hardship due to COVID‐19, have past due rent or utilities, and have a household income that is not more than 80% of the area median income (currently $109,600 for a family of four), you may be eligible for assistance. Tenants and landlords can verify eligibility by visiting the Housing Is Key website at housing.ca.gov or by calling (833) 430‐2122.   

Landlords who participate in the CA COVID-19 Rent Relief program can get reimbursed for up to 100% of an eligible renter’s unpaid rent dating back to April 1, 2020.  Eligible renters whose landlords choose not to participate in the program may apply on their own and receive assistance for up to 100% of the unpaid rent dating back to April 1, 2020.  Financial assistance for upcoming monthly rent is also available.

Eligible renters may receive assistance for unpaid utility payments dating back to April 1, 2020, and/or for future utility payments.  Utility payments will be compensated at 100% of cost, limited to a total of 12 months, and paid directly to the utility provider.

To check eligibility and review the required application items, visit the Housing is Key website at housing.ca.gov. All necessary information and verification items will be required for applications to be processed. Once an application has been processed, both the landlord and tenant will be notified about the application status and next steps.

A Spanish translation will be available shortly.

 Attention Local Residential Landlords!

(April 15, 2021)  The City of Concord and Diablo Valley Federal Credit Union have partnered to provide a Rent Recovery Loan Program to help people who may have experienced dif­ficulty paying their rent on time due to economic disrup­tions resulting from the COVID-19 pandemic. 

 The program is designed to help tenants and landlords eliminate or reduce back rent owed by providing a low-cost loan of up to $6,000 to tenants who owe back rent. 

 To qualify for the loan, tenants must demonstrate an ability to repay the loan in monthly installments over five years, and to execute a loan agreement. The loan pro­ceeds are made payable directly to the landlord to cover back rent. 

 The landlords, in turn, agree not to evict the tenants due to back rent. If the borrowers default on the loan pay­ments to the credit union, the credit union will assign the unpaid balance to the City for collection. 

 Benefits for the landlord:

·         Receive up to $6,000 in back rent owed

·         Tenants who do not qualify for Federal aid may quality for this program

·         No payment plans to keep track of- everything is handled by the Credit Union

 To learn more about this program, check out these FAQs and  visit www.diablovalleyfcu.org

  1. County's Urgency Ordinance
  2. State Legislation
  3. Tenant Protection
  4. Rental Assistance

Contra Costa County Urgency Ordinance provides protections for residential tenants that are in addition to the protections provided under the State Act (AB 832).  The County was already experiencing a homelessness and home affordability crisis before the COVID-19 pandemic. The COVID-19 pandemic and related government orders and guidance are causing and likely will continue to cause significant disruption to local businesses and the local economy. The County Board of Supervisors enacted this temporary ban to prevent further homelessness and protect the health, safety, and welfare of its residents. For more information, please visit the County's Urgency Ordinance website.


La Ordenanza de Urgencia del Condado de Contra Costa proporciona protecciones para los inquilinos residenciales que se suman a las protecciones previstas en la Ley del Estado (AB 832). El Condado ya estaba experimentando una crisis de personas sin vivienda y asequibilidad a la vivienda antes de la pandemia COVID-19. La pandemia COVID-19 y las relacionadas órdenes y normas gubernamentales están causando y probablemente seguirán causando problemas significativos a las empresas locales y a la economía local. La Junta de Supervisores del Condado promulgó esta prohibición temporal para prevenir más faltas de vivienda y proteger la salud, seguridad y bienestar de sus residentes. Para obtener más información, visite el sitio web de la Ordenanza de Urgencia del Condado.