News Release
January 16, 2008
Contacts
Leslye Asera, Community Relations Manager, (925) 671-3272
lasera@ci.concord.ca.us
Concord to conduct citizen satisfaction telephone survey
More than 600 randomly selected Concord residents will be invited to participate in the city's citizen satisfaction telephone survey during the last week of January and the first three weeks of February. The city of Concord conducts the telephone survey to find out what issues are of most importance to residents, as well as to determine levels of satisfaction with city services.
To ensure statistically valid results, the company performing the work for the city will complete 600 surveys of residents over the age of 18. Survey results will be available in April.
Residents contacted for the survey are encouraged to participate as survey results greatly influence future city programs and projects. Responses from the survey are reviewed carefully by the City Council in developing programming and project priorities.
Survey numbers are also the cornerstone of the city's Performance Based Budgeting (PBB) system. PBB establishes targets and measures the performance of employees by tracking over 200 objectives, 400 effectiveness measures and 1,500 efficiency measures. Managers use this data to direct program operations. Managers are themselves evaluated based on how well they meet the measurements established for their programs.
Survey results have a direct effect on city priorities. The top two issues residents have named every year as the most important facing Concord are traffic and community safety. Several programs have been developed over the years in response to survey responses. For example, the city implemented a very popular Traffic Calming Program that is helping residents identify and solve problems specific to their neighborhoods. Four traffic officers were added some time ago to the city's police force to beef up enforcement and provide safety programs. Traffic and transportation improvements have resulted in better flow of vehicles on city streets. Three police district offices were established several years ago to bring public safety programs and community policing into the city’s neighborhoods.
Survey results will be posted on the city’s Web site in the spring. For more information about the survey, contact Community Relations Manager Leslye Asera, (925) 671-3272, lasera@ci.concord.ca.us.
