News Release
May 6, 2008
Contacts
Leslye Asera, Community Relations Manager, (925) 671-3272
lasera@ci.concord.ca.us
2008 Concord survey says residents are happy with city services
Concord residents continue to be happy with services provided by the City according to the 2008 Concord Customer Satisfaction Survey.
Survey results show that 95% of residents are somewhat satisfied, very satisfied, or extremely satisfied with City services and 84% of residents rated the quality of services provided by the City as good or excellent.
As in past years, community safety and traffic continue to be the two top issues of concern to residents.
In January and February, more than 600 randomly selected Concord residents participated in the telephone survey, conducted by the ETC Institute. The survey, which includes more than 30 questions, is designed to assist the City Council in discovering what issues are of most importance to residents and to determine levels of satisfaction with city services. Citizen response from the survey is carefully reviewed and influences programming and project priorities.
Survey numbers are also the cornerstone of the city's Performance Based Budgeting (PBB) system. PBB establishes targets and measures the performance of employees by tracking over 200 objectives, 400 effectiveness measures and 1,500 efficiency measures. Managers use this data to direct program operations.
The survey report is available on the city’s Web site at www.cityofconcord.org. Select “Customer Satisfaction Survey” from the Quick Links drop-down menu.
For more information about the survey, contact Community Relations Manager Leslye Asera, (925) 671-3272, lasera@ci.concord.ca.us.
