Information Technology


Organization

The Information Technology department is divided into four functional groups:


Customer Support

Mission
Deliver high quality, reliable Information Technology customer service and training to city departments to support the City's mission and corporate goals.

Services
Customer Support provides the technical support "Help Desk" services, web server support, and computer purchase/support for all systems supporting city departments. Customer Support also provides computer training to City staff. These services ensure that the public is provided with information and services.


Program Management Office

Mission
Deliver exceptional analysis, design, development, and support on a wide variety of software, systems, and applications to support the City's mission and corporate goals.

Services
The Program Management and Applications group provides system planning analysis, design and development of computer systems and reports, and support on both internally developed and purchased products for the City of Concord. These services provide the City with the tools necessary to provide public services such as permits and business licenses.


Geographic Information Systems (GIS) Services

Mission
Deliver quality, cost effective Geographic Information Services to City departments to support the City's mission and corporate goals

Services
The Geographic Information Systems group administers the geographic data, development of tools to view the geographic data, and the presentation of data in a geographic format. These services greatly assist in the City's land use planning, permitting, zoning, and community policing.


Operations

Mission
Deliver high quality, cost effective and reliable network services, computer support, and technical support to City departments to support the City's mission and corporate goals.

Services
The Operations group provides network and computing infrastructure necessary to electronically transmit information quickly and reliably. This group provides the connectivity and support for all City departments. These services also ensure the public can contact the City by telephone, computer (Web or email) or fax 24 hours a day, 7 days a week.


 
City of Concord CA