False Alarms & Alarm Permit

The Concord Police Department will assist with your alarm needs as well as give you further ideas on crime prevention, at your request. Remember to provide the police with at least three people who can be contacted after hours in case of any emergency, and be sure to keep this list current.

False Alarms Create a Very Hazardous Situation for Both Officers & Citizens

  • The Concord Police respond to well over 2,800 alarms annually. Of these, more than 90% are false.
  • Most false alarms are the result of employee error, janitors and faulty equipment. As a result, more than 1,400 hours of officers time are spent annually in response to these false alarms. This means there is that much less time they have for needed police work.
  • Officers, attempting to respond as quickly as is reasonable, increase their chances of accidents and, more importantly, get lulled into a feeling of just another false alarm.
  • Be sure to have a good quality alarm system that has been installed by a licensed alarm company.
  • Be sure that all of your employees are familiar with how your alarm system works.
  • Have your alarm system tested on a regular basis.

Alarm Ordinance

The City of Concord has adopted an Alarm Ordinance that defines the alarm policy, outlines what is to be considered excessive false alarms and outlines procedure for fees and charges for excessive false alarms. The Police Department is not trying to discourage citizens from using alarm systems, but rather is trying to encourage responsible use. Alarm systems provide an important asset to crime prevention and crime detection.

To obtain a permit or contact APS:

 Citizens can register for a permit and make pay billings online at the Concord Alarm Program website.

The City of Concord has partnered with Alarm Program Systems/CitySupport to help implement, manage, and administer the Ordinance. For any questions related to the City of Concord’s False Alarm Program, please contact Alarm Program Systems/CitySupport.

Contact Details:

Alarm Program Systems / CitySupport

Website: https://concordca.citysupport.org/  

Phone: (925) 718-1090 

Monday-Friday 9:00 AM to 5:00 PM PT

Email: concordca@citysupport.org 

Mailing Address: Concord Alarm Program

PO Box 6112

Concord, CA 94524

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