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Traffic Engineering & Transportation Planning

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1. How do I request installation of crosswalks on my street?

Installation of crosswalks require a thorough evaluation of the area including accessibility, presence of crosswalks near concerned location, sidewalks and ADA ramps. The City reviews such requests on a case-by-case basis.

To request crosswalks on your street, contact the Transportation Division via Concord Connect and select Transportation > Bicycle & Pedestrian. Provide a detailed address and description of the location. 

2. How do I request a new stop sign or traffic signal?

Installation of new traffic control devices requires detailed evaluation to determine the most suitable control type for the intersection as well as its impacts on neighboring streets and intersections. An engineering study that supports the need for the new device is required before it can be approved for installation. 

The City must compete with other municipalities for limited grant funds to pay for new traffic control device installations. The City will log the locations where requests are made and then include them in future grant funding applications if justified by engineering study.

To request a review for new stop sign or traffic signal, contact the Transportation Division via Concord Connect and select Transportation > New Traffic Control Device Request. Provide a detailed description of the intersection, approach, movement and specific issues resulting in the need for the requested traffic control.

3. How do I request new signage and/or pavement markings?

To request installation of new signage and/or pavement markings, contact the Transportation Division via Concord Connect and select Transportation > New Traffic Control Device Request. Provide a detailed address and description of the location and issue.

Upon receiving the request, City staff will review and evaluate the need and feasibility of installation of the requested signage and/or marking. The City also considers other options and interim measures that could address the issue based on available funding. This process could take up to eight weeks depending on the number of other active requests under review.

4. How do I report a damaged sign or pavement marking?

To request repair of existing signage and/or pavement markings, contact the Public Works Department via Concord Connect and select Public Works > Street Sign Repair. Provide a detailed address and description of the location of the sign/pavement marking and the issue.

5. How do I request removal of signage and/or pavement markings?

To request removal of signage and/or pavement markings, contact the Transportation Division via Concord Connect and select Transportation > Transportation - Other. Provide a detailed address and description of the location and issue.

Upon receiving the request, City staff will review and evaluate if the removal of signage and/or marking is justified. This process could take up to eight weeks depending on the number of other active requests under review.

6. How do I report an abandoned/inoperative vehicle in my neighborhood?

Per the City of Concord Municipal Code, Section 10.30.050, “no vehicle shall remain on any street or alley for more than a consecutive period of 72 hours.”

The City will remove and administer enforcement for abandoned/inoperative vehicles per City of Concord Municipal Code, Chapter 8.25 Neighborhood Preservation, Article V. Abandoned, Wrecked, Dismantled, and Inoperative Vehicles.

To report abandoned vehicles, contact the Concord Police Department via Concord Connect and select Police Department > Parking – Abandoned Vehicles. Provide detailed description and location of the vehicle. You can also upload photos of the vehicle that clearly show the vehicle’s license plate number. 

7. How do I report an illegally parked vehicle in my neighborhood?

If you observe a vehicle parked illegally per California Vehicle Code 22500, you can report it by contacting the Concord Police Department via Concord Connect and select Police Department > Parking – Illegally Parked Vehicles.

Provide detailed description and location of the vehicle. You can also upload photos of the vehicle that clearly show the vehicle’s license plate number.

8. How do I request a new red curb, or refresh paint on a faded red curb?

The City has stopped installing and repainting red curb on streets with a speed limit below 30 MPH except under special circumstances, which are assessed on a case-by-case basis. The City considers several factors such as restriction of access to a street due to a parked vehicle, unsafe sight distance and turning maneuvers, bus stops, etc. If the request is approved, the City will provide a one-time installation of red curb.

You can submit a request to the Transportation Division via Concord Connect and select Transportation > Parking/Red Curb Request. Provide a detailed address and description of the location and issue.

9. Which streets in Concord require parking permits?

To inquire about parking permits, please contact Parking Services at 925-671-3259.

10. How can I request permit parking on my street?

Permit parking may be requested by a neighborhood through a petition process as identified in the City of Concord Municipal Code, Article VI. Permit Parking Areas, Sections 10.30.370 - 10.30.480.

Upon receipt of petition, City staff will review the locations and time restrictions proposed for permits and provide a recommendation for City Council approval if deemed appropriate. Click here for current permit parking petition. You may also contact Parking Services at 925-671-3259.

11. Drivers speed through my neighborhood; how do I request traffic calming measures?

The City regularly receives requests to curb speeding on local and arterial streets. The Transportation Division maintains a log of all locations in need of traffic calming measures such as, but not limited to, speed and warning signs, turn restriction signs, chokers, and bulb-outs. Traffic calming measures are implemented as funds become available.

In the meantime, you can contact the Concord Police Department for speeding and enforcement issues via Concord Connect and select Police Department > General Questions. Provide a detailed description of the location and issue.

12. How do I request speed hump installation in my neighborhood?

As of 2009, speed hump installation costs are funded entirely by the requesting neighborhood/residents. Please refer to the City’s Speed Hump Review and Installation Process for more information.

13. Who do I contact if a traffic signal has a power outage or is flashing red?

If a traffic signal has suddenly switched to red flashing operation or has gone dark due to a power outage, contact the Public Works Department via Concord Connect and select Public Works > Traffic Signals. 

Provide a detailed description of the location of the intersection, approximate time of day, and issue. You may also call the City of Concord Public Works Department at 925-671-3448 to specify your concern.

14. Intersection traffic signal timing is not working properly, who do I contact?

The City relies on the residents to provide feedback on traffic signal operations within the City. Upon receiving a request, City staff reviews the request and conducts a thorough investigation on the issues faced. Staff conducts field review of the location and evaluates feasibility of adjusting signal timings. Most major corridors within the City of Concord are part of a coordinated and interconnected signal system, so changes made to one intersection can affect other movements and intersections in the system(s). Signal timing changes are made only after thorough field review, justification, and evaluation of feasibility and potential impacts. This process can take up to several months due to the intensive analysis required. 

For all traffic signal timing issues, contact the Transportation Division via Concord Connect and select Transportation > Traffic Signal Operation.

Provide the intersection name, movement of concern, time of day, and specific issue. The more information you provide us, the better we can help you.

15. How do I report an issue regarding traffic congestion and delays?

The City is actively working to resolve congestion issues within Concord with several ongoing and planned projects. General traffic congestion issues are evaluated as a system based on requests logged over time rather than on an individual case-by-case basis. The City’s interconnected roadway systems require a coordination plan, and adjustments to the plan involves extensive field review, data collection and analysis. This process can take up to several months. 

If you are facing heavy delays and congestion in your neighborhood, contact the Transportation Division via Concord Connect and select Transportation > Transportation - Other.

Provide a detailed description of the roadway, intersection, approach, movement, approximate time of day, and specific issues.

16. Who do I call to report a street light outage?

Street light outages should be reported to the Public Works Department. On the Concord Connect main page, select Public Works > Street Light Outage.

Provide a detailed address and description of the location of the street light outage, and include the street light pole number with your request. You may also call the City of Concord Public Works Department at 925-671-3448 to specify your concern.

17. A traffic signal is not detecting my vehicle. How do I report it?

For traffic signal detection issues, contact the Public Works Department via Concord Connect and select Public Works > Traffic Signals. Provide the intersection name, movement of concern and time of day that this issue occurred.

18. An overgrown tree is blocking my visibility while driving, who do I contact?

Requests for Tree Trimming can be addressed to the Public Works Department. On the Concord Connect main page, select Public Works > Fallen Tree or Limb. Provide a detailed address and description of the location/intersection and direction of travel.

19. Vehicles do not stop at stop signs, who do I contact?

If you observe a consistent pattern of vehicles not adhering to stop signs, contact the Police Department via Concord Connect and select Police Department > General Questions.

Provide a detailed address, description of the location and concern, and the time of day the issue is observed.

20. I would like to request turn restrictions or measures to prevent drivers from using my street as cut-through during commute hours. How do I do this?

Turn restrictions based on individual requests are not being implemented at this time. Turn restrictions require extensive data collection and origin-destination study as well as evaluation of impacts to neighboring streets and intersections. The City is currently undertaking a study that will identify the extent of cut-through traffic, locations, and potential mitigation measures. Upon completion of the study and approval of recommended mitigation measures, City Staff will develop an implementation plan to address this issue. This study is expected to be completed by the end of 2019.

If you are experiencing cut-through traffic in your neighborhood, contact the Transportation Division via Concord Connect and select Transportation > Transportation - Other.

Provide a detailed description of the street/neighborhood where the cut-through traffic is occurring.

21. The FAQs do not contain my query. Who do I contact?

If you do not find an answer here, please contact the Transportation Division via Concord Connect and select Transportation > Transportation - Other.

Please provide your name, email address and phone number, and a detailed description of the issue, and City Staff will contact you.