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COVID-19

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1. Is Concord's City Hall open?

Currently, the City administration building, the Mayor’s office, and City Clerk’s office are closed. However, staff will continue to answer phones and emails: 925-671-2489, cityinfo@cityofconcord.org.

2. How can I apply for a business license?

People may apply for business licenses online here.

Concord’s Finance office will be closed to the public, but staff will continue to answer calls and email: 925-671-3307, BL.info@cityofconcord.org.

3. Are Concord parks closed?

All park playgrounds, basketball courts and bocce courts are closed. People who visit concord parks should adhere to the public health guidelines by maintaining social distancing of 6 feet.

Athletic field rentals reopened on June 29, 2020.

Park restrooms reopened on June 22, 2020.

Picnic tables and BBQ facilities reopened on June 17, 2020.  

Tennis and pickleball courts reopened on May 4, 2020 under certain restrictions.

The Concord Skate Park reopened on May 4, 2020 under certain restrictions.

4. Which Parks & Recreation facilities are closed?

The following Parks and Recreation facilities are currently closed: 

• Baldwin Park preschool.
• Centre Concord and its preschool.
• All park playgrounds, basketball courts and bocce courts.
• Concord Senior Center (However, City staff will continue to facilitate the distribution of meals through the CC Cafe Senior Nutrition Program. Meals must be ordered ahead of time. Concord’s CC-Cafe registered participants need to call (925) 825-1488 and leave a message, Meals-on-Wheels Diablo Region staff will respond to those calls.)
• Willow Pass Community Center.
• Camp Concord for the Summer and Fall 2020 seasons. 
• All events and indoor/outdoor facility rentals have been canceled through July 31, 2020.
• Full details about facility and program closures are located here.

5. How can I apply for a building permit?

The City is accepting and issuing all Building Permit application types. An issued permit does not permit construction in violation of the County Health Order. Violations of the County Health Order will be reported to the Concord Police Department. See the County Executive Summary and Concord Permit Center and Inspection Services March 31, 2020 Update to further clarify which construction project types are allowed under the Order. Permit staff can be reached M-F, 8-3 at bldgpermits@cityofconcord.org or 925-671-3107. For applications, forms, and other permit information visit here.

6. How can I have my building inspected?

The City is only performing inspections on permits for new affordable housing units, new medical facilities directly related to COVID-19 response, and emergency repairs per the County Health Order and Executive Summary. The City continues to offer next-day-inspection service for inspection types allowed under the Order. Inspections can be requested at City of Concord Building Inspections or (925) 671-3109.

7. How is the Police Department operating?

Public safety remains a top priority. The Police Department’s community service desk and the records department will be closed to the public. However, people can still receive service by phone and email: 925-671-3220, contactcpd@cityofconcord.org.

When calling dispatch, you may be asked a series of questions to assess exposure risk. These questions will allow our officers to utilize the proper personal protective equipment to prevent the spread of COVID-19. When appropriate, reports may be taken over the phone to avoid unnecessary contact. If there is an emergency, we will continue to respond in the same expeditious manner necessary to protect lives and property.

8. How is the Public Works department operating?

The Public Works office is closed, but our crews will be working throughout the community to continue essential maintenance efforts, including pothole repair, graffiti removal, sewer cleaning, streetlight repair, and more.

Please report any problems through the Concord Connect app. For more information, please contact: 925-671-3448, public.works@cityofconcord.org.

9. How will businesses in Concord be affected?

The City of Concord understands that the COVID-19 shelter-in-place order may present financial challenges for local businesses. To help mitigate these challenges, the City has highlighted a variety of resources that businesses can pursue during this difficult time. The list of resources can be found here: COVID-19 Business Resources.

10. Do all businesses have to close?

Contra Costa County issued a shelter-in-place order which can be read here. Under this order, only "essential" businesses are allowed to continue operating.

Businesses that have questions about the shelter-in-place order, can contact Contra Costa Health Services at (844) 729-8410 from 8 a.m. to 5 p.m.

11. Are dog parks, tennis courts, and pickleball courts open?

Pickleball and tennis courts reopened with certain restrictions on May 4, 2020. Court facilities are available for unorganized, recreational play as well as private lessons and camps that comply with current County Health Orders.  League play is currently prohibited.

Dog parks reopened June 15, 2020.

12. How do I know if my business is an "essential" business or service?

Please be advised that the City of Concord may only direct you to the County’s Shelter-in-Place order, which was issued on March 16, 2020. Please refer to Contra Costa Health Services’ website, which provides informative FAQs. They have also set up a Coronavirus call center that is staffed Monday through Friday from 8 a.m. to 5 p.m.: 844-729-8410. 

13. What Contra Costa County departments are closed?

Many Contra Costa County departments are closed or have limited services available as a result of the COVID-19 pandemic. Details are available here.

14. How do I report a business violating the County Health Order?

The City of Concord has added a way to report violations by businesses of the County Health Order on the Concord Connect app. To report a problem visit here.

15. How are federal and state nutritional programs affected?

Updates for nutritional programs such as SNAP, Child Nutrition Programs, and WIC Program can be found here.

In California, COVID-19 Waivers and Flexibilities for programs can be found here.

16. How are Medicare and Medi-Cal benefits affected by the pandemic?

To learn more about Medicare and COVID-19, please visit Medicare’s website.

To learn more about Medi-Cal and the California Department of Health Care Services (DHCS), plesae visit DHCS’s website.

17. Is the U.S. post office open?

The United States Postal Service is an "essential service" and will continue to operate. To view frequently asked questions on the USPS website, visit here.

18. How do I file for unemployment insurance?

If you have become unemployed or partially unemployed, you may file an Unemployment Insurance claim through the State of California Employee Development Department. The Unemployment Insurance program pays benefits to workers who have lost their job and meet the program’s eligibility requirements. To file an Unemployment Insurance claim, visit here (English) or En español.

19. Where can I find small business resources?

The U.S. Small Business Administration created a small business guidance and loan resources page. To learn more, visit here.

20. How is the Special Supplemental Nutrition Program WIC affected?

The Special Supplemental Nutrition Program for Women, Infants and Children, better known as WIC, has suspended all in-person appointments until further notice. Those who have qualified can call local offices to enroll or certify their status and to obtain future food benefits. Those local offices include Concord (925-646-5370); Brentwood (925-513-6880); Pittsburg (925-431-2460); and San Pablo (510-942-4000). Those who may be eligible can apply by calling 1-800-414-4WIC or by applying here.

21. What is the city's response to housing and rent during the COVID-19 pandemic?

The Concord City Council on Wednesday, March 26, 2020 voted unanimously to enact a temporary moratorium on evictions and rent increases, for both residential and commercial properties, in response to the COVID-19 pandemic. To learn more, visit here.

22. Can I play sports or activities with people?

Outdoor activities in which people can maintain physical distancing from each other are allowed. The following outdoor activities are permitted: 

• Golf (though people should not share carts), 
• Tennis (singles, not doubles)
• Pickleball
• Skate parks
• Swimming in outdoor pools
• Camping 
• Shooting and archery ranges

Activities with high-touch equipment or that encourage group gatherings are considered too risky right now, unless you are members of the same household unit. Some examples include: 

• Baseball
• Basketball
• Soccer

See Contra Costa Health Services Appendix C-2 for further information regarding additional activities.

23. Is the City continuing to perform Building Code Enforcement for life-safety related items?

The City is continuing to perform Building Code Enforcement for life-safety related items. While the County Health Order is in effect, a permit must be obtained prior to any construction commencing. To report a Code violation or get more information on our Building Code Enforcement services visit Concord Building Code Enforcement.